©Copyright 2011 Ian Keightley. All rights reserved. Feel free to forward and distribute but copyright is retained.Hi [name] and welcome to my Weekly Insight for Monday 7th March 2011
HONOUR YOUR CLIENTS!
Quote for the week
"Your most precious,valued possessions and your greatest powers are invisible and intangible. No one can take them. You, and you alone, can give them. You will receive abundance for your giving."
W. Clement Stone Author (1902- 2002)
Time and time again we get to hear stories that make great lessons and last week was no exception. It was so simple and yet so applicable I thought I would share it with you. We all want to see, and to offer great client service. With the fee realtors collect for a sale one would expect to see great client respect - in fact, "We should honour our clients."
An agent who I know well, had just listed a property where they had been in competition with two other agents for the business.
The agent then shared with me the story from their client after calls from the agents who missed the business.
They didn't wish the seller well, they didn't thank them for the oportunity, they didn't offer to keep in touch, they didn't even offer to contact the successful listing agent if they had a good buyer! They blew the client away as this is what they said,
"Why did you go with them? They are only a little company. You shouldn't have done that." etc.
The clients words were so insightful.
"They were telling me I am stupid. They have just lost my business for the second time!"
I just love hearing those stories. It is no wonder we see 80% of the business done by 20% of the people.
This is a rapidly changing business and the changes over coming months will be swift and many. Be ready to be part of those changes. Exciting times.
Have a truly awesome week!
Last week's seminar with Chris Gilmour is receiving tremendous feedback and THANK YOU to all those who joined us on the day. I know you will all have ideas to implement this week. Enjoy and prosper.
Posted: Sunday 22 April 2018